ESAB - Outsourcing of the IT Infrastructure

 

For over 100 years from ESAB has been driven by innovation and high standards. This has made the ESAB a leader in products for welding and advanced cutting systems.

 

Requirement:

The ESAB, to increase focus on its business, decided to outsource the entire operation and support of infrastructure for IT. To do so it needed to have a company with extensive experience in the technologies involved as well as in managing IT.

Solution:

Flag Intelliwan performs a service of excellence for users of information technology of the ESAB, being responsible for the care of the Service Desk. The Service Desk was structured as market best practices (ITIL and Cobit) and serves not only the matrix in Contagem but also to all Brazilian subsidiaries.

Furthermore the Flag Intelliwan is responsible for the operation of the network and support to all of the Microsoft platform services working preventively ensuring high availability of services and correctly ensuring the quick recovery of incidents in the time required by business.

And so the ESAB won in efficiency of IT operations increased availability of services and greater focus on your business.

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